EfBet Online Casino Responsible Gaming

Our Commitment to Safe Play

Here at EfBet, we operate under two licences issued by the Hellenic Gaming Commission — HGC-000030-LH for online betting and HGC-000031-LH for other online games, including casino, poker, and slots. These licences require us to maintain rigorous player-protection standards, and we go beyond the minimum requirements because we genuinely care about the people who choose our platform. Our compliance team regularly reviews our systems to ensure every safeguard functions as intended.

As part of our Ef Bet philosophy, we restrict access to our services strictly to players located within Greek territory, and we enforce a minimum age requirement of 21 years old. Age verification is a mandatory step in our onboarding process, and we will never allow an unverified account to deposit or wager real money on our platform. Getting started is simple through our secure EfBet login process, which includes the necessary verification steps.

Self-Exclusion and the National Register

We at EfBet Online Casino fully respect and enforce the Hellenic Gaming Commission's national self-exclusion register. If you have registered yourself on this list, our systems will automatically prevent you from creating or accessing an account with us. We consider this one of the most powerful tools available to players who need a complete break from gambling activity, and our platform integrates with it without exception.

Beyond the national register, our Ef Bet support team can also assist you with account-level restrictions, including temporary suspensions, cooling-off periods, and permanent closures. Simply reach out to us, and we will walk you through every available option in a confidential, judgment-free manner.

Tools Available Through Our Account Settings

• Deposit limits — set daily, weekly, or monthly caps on how much you add to your account
• Loss limits — define the maximum amount you're willing to lose within a chosen period
• Bet limits — control the maximum stake you can place per spin or wager
• Time-out periods — pause your account for a set duration, from 24 hours up to several weeks
• Self-exclusion — close your account for an extended period or permanently
• Reality checks — receive periodic reminders of your session length and activity

We designed these features so that you remain firmly in charge of your own gaming habits. Our Efbet account dashboard makes adjusting these settings straightforward, and any changes you request to tighten your limits take effect immediately, with no waiting period required.

Recognising the Signs of Problem Gambling

Our EfBet team encourages every player to stay honest with themselves about their relationship with gambling. Some signs that play may no longer be under control include:

• Spending more money or time than originally planned
• Chasing losses with larger bets
• Borrowing money to fund deposits
• Neglecting work, relationships, or responsibilities because of gaming
• Feeling anxious, irritable, or guilty after playing
• Hiding gambling activity from family or friends

If any of these resonate with you, we urge you to contact our Ef Bet support team without delay. We will never judge you — our only goal is to help you regain a healthy balance.

Deposit and Wagering Safeguards

We at Efbet have built financial safeguards directly into our platform's architecture. Our minimum deposit sits at just 10 EUR, giving you full flexibility to manage smaller, controlled amounts rather than committing large sums at once. All transactions on our site must originate from payment accounts registered in your own name, which helps us confirm that you — and only you — are managing your funds. Players exploring our EfBet bonus offers can also rely on these same safeguards to keep their gaming experience secure and transparent.

Our withdrawal process also includes built-in checkpoints. Before any payout, we require complete identity verification to ensure your account is fully finalised. This isn't just a security measure; it's part of how our EfBet Online Casino platform confirms that the person playing matches the person receiving funds, protecting you from unauthorised access to your account.

Support Organisations We Recommend

We at Ef Bet believe in pointing our players towards independent, professional help whenever it's needed. While our own team is always available, we also recommend reaching out to specialised organisations that offer confidential counselling and support for gambling-related concerns. These external services operate independently from our EfBet platform and can provide additional perspective, guidance, and long-term support if you feel your gaming habits require closer attention.

We encourage every player to keep the contact details of such organisations saved, alongside our own support channels, so that help is always within reach whenever it's needed most.

How Our Customer Support Can Help

Our Efbet support desk is available around the clock to answer questions about limits, self-exclusion, or general account safety. You never need to explain yourself extensively — a simple request is enough for our team to activate the protective measure you need.

• Live Chat: Available 24/7 directly on our website
• Email: support@efbet.gr
• Phone: +356 21370333
• Languages: Greek and English