EfBet Privacy Policy

At EfBet, we take your privacy seriously and are fully committed to protecting your personal data in accordance with applicable data protection laws, including GDPR. This Privacy Policy explains how we collect, use, store, and protect your information when you use efbet casino online, our mobile efbet casino platform, and related services. By registering an account and using efbet, you consent to the practices described in this policy.

Who We Are

Our EfBet platform is operated by Brobet Limited, a Malta-registered company with registration number C 40842, located at Office 1, Piazzetta Business Plaza, Triq Ghar il-Lembi, Sliema SLM 1560, Malta. Efbet is a registered trademark of Brobet Limited, part of the efbet group. We hold two licences issued by the Hellenic Gaming Commission, Greece: HGC-000030-LH for Type 1 Online Betting and HGC-000031-LH for Type 2 Other Online Games, covering casino, poker and slots, valid from 03/02/2023 to 03/02/2030. Our online casino efbet operations are restricted to Greek territory in accordance with our regulatory obligations.

Information We Collect

When you create an account with EfBet, use our efbet app, or interact with casino efbet services, we collect various categories of personal information necessary to provide our services and comply with regulatory requirements.

Registration and Identity Data

• We collect your full name, date of birth, and residential address to verify your identity and confirm you meet our minimum age requirement of 21 years
• We gather government-issued identification documents to complete mandatory verification checks before processing any withdrawal
• We record your email address and phone number for account communication and efbet login purposes
• We check your details against the Hellenic Gaming Commission self-exclusion register to ensure compliance

Financial and Transaction Data

• We process payment information when you use Visa, Apple Pay, Google Pay, OTROCASH, bank transfer, Skrill, Neteller, Aircash, IRIS Pay, or Paysafecard
• We verify that your payment account is held in your own name, as required for all EU and Greek payment providers we accept
• We retain records of your deposits, withdrawals, and betting history related to any efbet bonus code or efbet promo code you redeem

Technical and Behavioural Data

• We collect your IP address, device type, and browser information when you access efbet casino online via desktop, mobile browser, or our iOS and Android apps
• We monitor your gaming activity across our 2,700+ games, including slots, live casino, and sportsbook, to detect irregular patterns and ensure fair play
• We use cookies and similar technologies to enhance your experience, which is detailed further in our separate Cookie Policy

How We Use Your Information

We at EfBet use your personal data for several legitimate purposes connected to operating our online casino efbet responsibly and lawfully.

• We use your data to verify your identity and age before allowing you to claim any efbet no deposit bonus or welcome offer
• We process your information to facilitate deposits and withdrawals, including issuing payment orders within 24 hours of your withdrawal request
• We analyse your account activity to prevent fraud, money laundering, and underage gambling
• We use your contact details to send you promotional material about efbet casino bonus offers, provided you have opted in to receive such communications
• We rely on your data to administer our Olympus Path Loyalty Program and the VIP Wonder-Wheel reward wheel
• We may use your information to respond to support requests submitted via live chat, email, or phone

Legal Basis for Processing

Our EfBet platform processes your personal data based on several legal grounds. We process data to fulfil our contractual obligations to you as a registered player. We also process information to comply with legal obligations imposed by the Hellenic Gaming Commission and Maltese company law. Additionally, we rely on your consent for marketing communications, and on our legitimate interests in preventing fraud and maintaining platform security.

How We Share Your Information

We do not sell your personal data to third parties. However, our efbet casino online operations require limited data sharing in specific circumstances.

• We share necessary information with our licensed payment processors to complete your deposits and withdrawals
• We disclose data to regulatory authorities, including the Hellenic Gaming Commission, when legally required
• We may share information with game providers such as EGT Amusnet and Pragmatic Play to facilitate gameplay and jackpot processing
• We cooperate with law enforcement agencies when investigating suspected fraud or illegal activity
• We engage third-party service providers for IT support, customer service, and identity verification under strict confidentiality agreements

Data Security

We at EfBet implement robust technical and organisational measures to safeguard your personal information from unauthorised access, loss, or misuse. Our security protocols include encryption of sensitive data, secure servers, and restricted access controls. We regularly review our systems to maintain compliance with industry standards expected of a regulated online casino efbet operator. Despite our best efforts, no method of data transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your efbet login credentials.

Data Retention

Our EfBet Casino retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with anti-money laundering regulations and Hellenic Gaming Commission requirements. Following account closure, we typically retain transaction records for a period mandated by applicable law, even after your credit balance has been paid within 3 working days as required by our terms.

Your Rights

As a player using EfBet, you have several rights concerning your personal data under GDPR and applicable Maltese and Greek data protection laws.

• You have the right to access the personal information we hold about you
• You may request that we correct any inaccurate or incomplete data
• You can ask us to delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You may request a copy of your data in a portable format
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team through our online support request available 24/7, by email at support@efbet.gr, or by phone at +356 21370333.

Responsible Gambling and Age Verification

We enforce a minimum age requirement of 21 years for all players using efbet casino online. We verify your age and identity before you can withdraw funds or claim any efbet casino bonus fara depunere or similar promotional offer. We also check the Hellenic Gaming Commission self-exclusion register to prevent access by individuals who have opted out of gambling activities.

International Data Transfers

Our EfBet operations are based in Malta, and we primarily process data within the European Economic Area. Where data transfers outside the EEA are necessary, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal information in accordance with GDPR requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or via email. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We are available 24/7 through our online support request system, by email at support@efbet.gr, or by phone at +356 21370333. Our registered office address is Office 1, Piazzetta Business Plaza, Triq Ghar il-Lembi, Sliema SLM 1560, Malta.